Warehouse Portal • Crate & Barrel
General Workflow
Complete process from receiving to delivery
SKU Search
Search and manage product information
Inspection Guide
How to inspect each label type
Job Descriptions
Roles and responsibilities by area
Inspection Guide
Label types and procedures
×
Each label type requires a specific inspection procedure
🏷️ Label Types Gallery
WHSE – OPEN
Standard warehouse inspection. Open packaging and check product integrity. This label indicates items that need standard warehouse inspection procedures.
📸 Required Photos for Each Item
Take these 7 photos for every furniture piece during inspection:
1
SKU Label
2
Top View
3
Front View
4
Back View
5
Left Side View
6
Right Side View
7
Hardware view *If applicable
⚠️ Damage Photo Examples
When damage is found, take both normal and close-up photos:
🛏️ Base Damage Example
Normal View
Show entire base with damage visible
Close-up View
Focus on specific damage area
🏠 Nightstand Damage Example
Normal View
Show entire nightstand with damage
Close-up View
Detail of scratch or dent
⚠️ Damage Reporting
When damage is found during inspection, staff must fill out the MM-DD-YYYY delivery spreadsheet:
- Locate the SKU + Customer
- Select “NOK” (Not OK)
- Fill in the photo link taken during inspection
- Write the damage description
Damage Description Examples:
“There is a small crack in the leg, on the corner, on the surface”
“Surface damage visible on the top panel, scratches present”
“Corner damage with visible marks on the wood finish”
“Deep scratch marks along the side panel edge”
“Dent damage on the back corner with paint marks”
“Water damage marks visible on the bottom surface”
“Impact damage with multiple marks on the front face”
Photo Tips: Use good lighting, keep camera steady, ensure photos are clear and focused. Take multiple angles when damage is present.
ℹ️ Additional Resources
For detailed procedures and additional guidance, contact your supervisor or team lead.